![]() Please avoid writing down the PIN on the BOC ATM Card or on anything usually kept with or near it.Do not write down or record the PIN without disguising it.Please keep your BOC ATM Card in a safe place, destroy the original printed copy of the PIN and memorize your PIN and change it regularly. ![]() Notification and Declaration of Unauthorized ATM Transaction(s) and ATM Transaction Enquiry Form / FAQ Without prejudice to the generality of the foregoing, if you have knowingly permitted any other person to use your ATM Card and/or PIN, you will be deemed to have failed to follow the safeguards as mentioned above and be held liable for all losses thereby caused.īOC Card Dispute Transaction and Refund Mechanism You will be liable for all losses if (i) you have acted fraudulently or with gross negligence (ii) you have failed to inform us as soon as reasonably practicable after having found that your ATM card or its PIN has been lost or stolen or when someone else knows the PIN or (iii) you have failed to follow the safeguards or meet your obligations to take reasonable steps to keep the ATM card safe and the PIN secret to prevent fraud as notified or advised by us from time to time. You may have to bear a loss when your ATM card has been used for an unauthorized transaction before you have told us that your ATM card or its PIN has been lost or stolen or that someone else knows the PIN. The application of this limit is confined to loss specifically related to the ATM card account and does not cover cash advances (if the account has such credit facility). Effective, provided that you have not acted fraudulently, with gross negligence or have not otherwise failed to inform us as soon as reasonably practicable after having found that your ATM card has been lost or stolen, your maximum liability for such card loss should be confined to a limit specified by us from time to time (which is currently HKD 500). ![]() Where Condition 2.5 does not apply or otherwise notified by us from time to time, you will be liable for all instructions given with the use of your password, whether or not authorized. (amendments are typed in italics for ease of reference)
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